REFUND POLICY NEXAXT WECO

Version: 1.0 Effective date: 11 May 2026 Canonical URL: https://weco.nexaxt.com/pages/refund-policy-en.html

1. GENERAL

1.1. WECO is a digital product: upon payment the Client receives a License JWT and access to download release artifacts. Once the License JWT is issued and the download is made available, the Licensor's delivery obligation is performed.

1.2. This Policy is built on: (a) RK Law No. 274-IV of 4 May 2010 "On Consumer Protection" ("274-IV"); (b) the RK Civil Code (services and sale provisions); (c) generally accepted international norms (for foreign Clients).

1.3. Client categories: (a) Consumer Client — natural person purchasing for personal, non-business purposes; (b) B2B Client — legal entity, sole entrepreneur, professional purchasing for business purposes.

These categories have different refund rights.

2. CONSUMER CLIENT — 14-DAY COOLING-OFF

2.1. Per Article 14 of Law 274-IV, distance purchases of goods (including digital) carry a 14-day cooling-off right for Consumer Clients.

2.2. Conditions: (a) the Client is a natural person not using the Software for business; (b) the Client notifies the Licensor in writing (info@nexaxt.com or anton.orlov@nexaxt.com) within 14 days; (c) the Software was not used in production / live (factual test based on Licensor logs and a Client declaration in good faith).

2.3. Refund within 14 days of receipt of notice, by the original payment method (or another agreed).

3. CONSUMER CLIENT WAIVER OF 14-DAY (IMMEDIATE ACCESS)

3.1. The Software is digital content delivered immediately. By common European and Kazakhstani practice, a consumer may voluntarily waive the 14-day right when granted immediate access.

3.2. Waiver mechanism: at checkout on https://weco.nexaxt.com/buy.html, the Consumer Client must explicitly tick a check-box reading:

"I understand and confirm that I need immediate access to the WECO Software, that once the License JWT is issued and download is made available my 14-day right of withdrawal under Article 14 of RK Law No. 274-IV ‘On Consumer Protection’ ceases, and I waive that right in exchange for immediate access."

3.3. After ticking and JWT issuance, no refund is given, except the cases in Section 5.

3.4. If the check-box was NOT ticked at purchase (e.g., checkout error), the Consumer Client retains the 14-day right.

4. B2B CLIENTS — NO 14-DAY RIGHT

4.1. B2B Clients (legal entities, sole entrepreneurs, professionals) have no 14-day right — that right is for consumers under 274-IV.

4.2. B2B refund grounds: (a) material non-delivery by the Licensor (no License JWT issued, no release access within 30 days of payment, on accurate billing details and absent sanctions / AML red flags); (b) Licensor termination for convenience (Public Offer §18.1) — pro-rata refund of unused fees; (c) material Licensor breach uncured for 14 days after notice.

4.3. Not refund grounds for B2B: (a) Client business-plan change; (b) functional gap for the Client's specific need (Client must assess fitness before purchase; the Software is AS IS); (c) infrastructure incompatibility on the Client side; (d) lack of Client expertise to operate the Software; (e) regulatory environment changes.

5. EXCEPTIONS — MANDATORY REFUND REGARDLESS OF CATEGORY

5.1. Full refund regardless of category: (a) Licensor failed to issue License JWT within 30 calendar days of payment, given correct billing data and no sanctions / AML red flag; (b) Licensor unilateral termination without Client fault (§18.1) — pro-rata for unused part; (c) Licensor technical error causing duplicate charge — refund of the duplicate; (d) lawful order of an authorized state body.

6. TRIAL → PAID

6.1. If the Client upgrades from Trial to Paid, the Paid charge is fully refunded only if payment was made during the Trial period and the Client notified withdrawal in writing within 24 hours of payment, without using paid features.

6.2. After 24 hours no trial refund.

7. PARTIAL REFUNDS

7.1. The Licensor does not give partial "I only used 3 of 12 months — refund 75%" refunds at Client initiative, except: (a) Licensor termination without Client fault (§18.1); (b) material Licensor breach uncured for 14 days.

8. CHARGEBACK AND PAYMENT REVERSAL

8.1. If the Client initiates a chargeback through the bank / payment provider bypassing this Policy:

(a) the Licensor may immediately suspend Service and block the account; (b) the Licensor will provide the bank / provider with delivery evidence (License JWT issuance log, click-wrap acceptance log); (c) if the chargeback succeeds against the Licensor, the Client must reimburse the Licensor for all costs (bank fees, legal expenses) under the pre-trial claim procedure; (d) the Client account may be sent to collections; (e) the Client is deemed to have committed chargeback abuse and the Licensor may permanently refuse future Service.

9. REFUND REQUEST PROCEDURE

9.1. Email anton.orlov@nexaxt.com, subject "[WECO Refund Request]".

9.2. The request contains: (a) account identifier (Client email); (b) license_id; (c) payment date and amount; (d) refund ground; (e) refund details.

9.3. The Licensor reviews within 15 business days and replies in writing.

9.4. If granted, refund is paid within 14 calendar days of agreed amount.

9.5. Currency of refund = currency of payment. Conversion at the acquirer-bank rate on refund date.

10. CONTACTS

NEXA IKS TI LLP Email: anton.orlov@nexaxt.com (legal), info@nexaxt.com (general) Address: 050013, Almaty, Bostandyk district, Seifullin Avenue 617

End of Refund Policy v1.0.